Refund Policy

Last Updated: July 28, 2025

Our Satisfaction Guarantee

At EzWhatsApp, we stand behind our premium denim products. If you're not completely satisfied with your purchase, we offer flexible return and exchange options.

Refund Policy

Eligibility Criteria

✅ Accepted Reasons:

• Defective or damaged items

• Wrong item received

• Size/color mismatch (unworn with tags)

• Change of mind (within 14 days of delivery)

❌ Non-Refundable Items:

• Final sale items (clearly marked)

• Customized/personalized products

• Items damaged after delivery

Refund Process

1. Request Authorization

   • Email service@ezwhatsapp.com within 14 days of delivery

   • Include: Order #, photos of issue (if applicable), reason for return

2. Return Approval

   • Our team responds within 24-48 hours with return instructions

   • You'll receive a Return Merchandise Authorization (RMA) number

3. Ship Your Return

   • Package items securely with original tags attached

   • Ship to:
     Shenshima Fashion Co., Ltd., Building 1, Rongcheng Research Town Phase 2, Xinfeng 1st Road, Nanshan District, Shenzhen, China 518055

4. Refund Processing

   • Refunds issued within 5 business days after we receive your return

   • Original payment method credited within 3-10 business days (varies by bank)

Exchange Policy

Available Exchange Options

We happily offer exchanges for:

• Different sizes

• Alternative colors/styles (subject to availability)

How to Exchange

1. Contact Us First

   • Email service@ezwhatsapp.com with your exchange request

   • Include your order number and preferred replacement item

2. Return Process

   • Follow standard return procedures

   • Clearly mark your package as "EXCHANGE" with RMA number

3. Exchange Shipping

   • Free exchange shipping for defective/wrong items

   • Customer pays return shipping for size/color exchanges

Damaged or Defective Products

If you receive a damaged or defective item:

1. Report Immediately

   • Contact us within 48 hours of delivery

   • Provide clear photos/video of the damage

2. Resolution Options

   • Priority Replacement: We'll ship a new item immediately

   • Full Refund: With optional return of damaged item

   • Partial Refund: For minor defects (keep the item)

Important Notes

• Return Shipping Costs: Customer responsible unless our error

• Processing Time: Allow 7-10 business days for exchanges

• Original Condition: Items must be unworn, unwashed with tags

• International Returns: Customers responsible for customs fees

Need Help?

Contact our support team:
📧 service@ezwhatsapp.com
📞 +86 138 2265 9995 (Mon-Fri, 9AM-6PM GMT+8)